I think it was on an episode of Call to Auction that the hosts discussed the fact that a lot of players don’t understand how the COD mail system works, and therefore they are afraid to use it. (By the way, Call to Auction is fantastic — I’m so glad they are back and I really hope they stick around and keep the ‘casts coming).
I’ve noticed this as well. I don’t generally buy or sell in trade but occasionally I do respond to people selling things there. And if I suggest a COD more often than not the person doesn’t want to do it. Even though we’ve been playing the game a long time, some things have changed over time and we forget the details. So I thought I’d provide a quick overview/review of the mail system basics, including how COD works.
In-Game Mail Basics
The exact size of your mail box “behind the scenes” is unknown outside of Blizzard best I can tell. However many pieces of mail you have, a maximum of 50 are displayed at a time. To see messages beyond the first 50, you have to remove (read and delete) some of the first 50 to make room, and re-open or refresh the mail box.
Unlike a lot of mail systems outside the game, you do not retain a copy of mail you send. (There is no “sent items”). There is also no way to recover deleted mail. The system is designed for mail to serve its purpose and be removed promptly thereafter.
Mail Expiration Times
- Normal mail expires in 30 days, after which the message is deleted
- Mail with attachments expires in 30 day, after which the items are returned to the sender
- COD messages expire in 3 days if not paid for, after which the items are returned to the sender
- Returned messages and items will expire from the original sender’s mail after 30 days and be deleted. (In other words, they will not bounce back and forth.)